Earl September

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I write what ever comes to mind. Real is me and my views/opinion. Be Yourself, be REAL Open-minded young South African who loves to follow South African politics and social issues. I try not to limit myself as I'm capable of more than where I'm now.

Sunday, 24 May 2015

Wees oor niks besorg nie


FILIPPENSE 4:6: Moet oor niks besorg wees nie, maar maak in alles jul begeertes deur gebed en smeking en met danksegging aan God bekend.

Jesus sê aan ons om oor niks bekommerd te wees nie. Hy noem ons moet sien dat God selfs vir die wilde voëls en die veldlelies sorg en dat hy ook vir ons sal sorg.
Maar daar is tog ook tye van droogte en dan vrek baie voëls wat nie genoeg kos het nie en lelies blom nie.
Gee Christus se optrede dan maar nie aanleiding tot roekelose en ondeurdagte optrede deur ons nie?
Sou jy besluit om Jesus se woorde ter harte te neem, beteken dit dan nie dat jy ook nie voorsiening vir jou oudag hoef te maak nie?

Jesus moedig ons egter nie met dié woorde aan om onverskillig en roekeloos op te tree of om lui te wees nie.
Die mense wat na Jesus geluister het, het tog geweet dat voëls nie lui is nie.
’n Voël sit immers nie op ’n tak en wag tot die wurm eendag in sy bek sal val nie.

Jesus gebruik nie die voëls en lelies as simbole vir ons om na te streef nie. Dit is bloot ’n simbool van God se sorg vir ons. Dit is totaal en al irrelevant dat droogtes en gebrek aan water en kos ook voëls en lelies kan tref, maar Jesus wil ons met die simbole net daarop wys dat ons nie aardse dinge moet najaag nie.
Dit is beter om net raak te sien op watter wyse God vir die natuur sorg. Die voëls is tog nie besig om oorboord te gaan met hul arbeid nie.

Ons hoef ons ook nie af te sloof om in ver meer as ons behoeftes te voorsien nie. Die vers sê ook aan ons om ons nie onnodig te bekommer oor môre en oormôre nie.
Ons kan die vers lees as ’n opdrag van Jesus en nie net advies aan ons nie. As ons, ons gaan loop en bekommer, sê ons daardeur indirek ons glo nie God is volkome in beheer van ons omstandighede nie.


Iemand het eenkeer die stelling gemaak: “Wys my jou lys bekommernisse en ek sê jou hoe groot jou God is. Hoe langer jou lys, hoe kleiner jou God.”
Bekommernis demp jou vreugde. Dit gee jou iets om te doen, maar bring jou nêrens. Die beste teenmiddel wat ons teen bekommernisse het, is gebed.
Ons lees tog om oor niks besorg te wees nie, maar dat ons alles in gebed aan God bekend moet maak.

Daar is buitendien niks wat kan gebeur wat God nie tot ons voordeel kan omkeer nie. 

  • Hierdie het oorspronklik in Son op Sondag van 5 Oktober 2014 verskyn

Sunday, 10 May 2015

Our values will guide us to victory

Speech was delivered by Mmusi Maimane MP, after being announced as the newly elected DA Federal Leader.

Video of Announcement

Friends, colleagues, fellow Democrats, Bagaetsho, Dumelang. 

It is wonderful to be here in the Eastern Cape, my ancestral home. Ndizalwa yintombi yakwaMaduna, OoGubevu, OoJiyane, OoTiba kumandla waseCofimvaba

The great South African novelist Nadine Gordimer once said: “A truly living human being cannot remain neutral.” 

I guess that’s why, when I look around this hall, I see so many people who are truly alive.

All of us are animated by the idea of building a better tomorrow. All of us carry the belief that, out of the ashes of apartheid, a prosperous and united South Africa can emerge. 

Sometimes we disagree with each other because we care so much about the future we want to build. And that is okay.

It is healthy for us to engage in robust debate. But, equally, there is no room in this party for those who seek to divide, or those who mobilise on race. 

We must challenge each other’s ideas in a constructive manner. For this is how we learn from each other and grow stronger. 

In this campaign, we have had debates on television, on radio and on the pages of newspapers.

We have crisscrossed the country to put forward our ideas and challenge the ideas of our opponents. 

In the process, we have shown South Africa what it means to be a truly democratic party, united in its diversity.

Our party remains strong, even when we disagree with each other, because it is built on a rock solid foundation of shared values. 

That’s what makes us different from other parties. We contest elections, and when they are over, we work together to fight our real enemies. Our real enemies are poverty, unemployment and inequality.

And so I want to say to all of you, whether or not you voted for me, let us unite today behind our shared values.

We are guided by our values. It is our values that unite us. And I want to tell you today: it is our values that will lead us to victory.

That is because we stand together with many South Africans who share the same set of values as us. 

The people who share our values cannot be defined by race or by class. They do not live in a particular part of the country. 

The people who share our values are the millions of people, from all backgrounds, who want to work hard, to provide for their families and to live in peace.

Our values can be summed up in these three words: 

Freedom, Fairness and Opportunity.

In a free society every individual has the freedom to make their own choices about the life they want to live. That is why we completely reject discrimination on the basis of race, gender and sexual orientation.

In a free society every person has the power to improve their lives, because freedom means nothing without opportunities. Every citizen must be given a chance to be the best they can be.

I know the difference that opportunity can make to a person’s life. 

Like many people living in Gauteng, my parents were migrant labourers who had come to eGoli in search of a better life.

My mother was raised in the Eastern Cape with her parents and 6 siblings. My father, landless and jobless, came from the former Bophuthatswana in the 1960s to settle in Kagiso on the West Rand. 

My parents worked hard to give us the opportunities they never had. I went to a state school in Roodeport and did well enough to get into university. 

I was lucky to be given these opportunities. And my parents were loving and supportive. They gave me the confidence to seize each opportunity that came my way.

They are here with me today. Mme le Papa, Ke A leboga. 

My parents have not always agreed with my political choices, but I know they are proud that I am in a party that opens up opportunities. A party that has today elected the child of a cashier as its Leader.

Not everybody I grew up with has had the same opportunities as me.

I have a cousin who, like me, grew up in Dobsonville. He was raised by a single mother who did her best to provide for the family on her very small income.

My cousin went to a school where the teachers often arrived late and sometimes not at all. Most of the kids never had textbooks, and there were no after-school activities to keep the kids off the streets. 

My cousin dropped out and never managed to get his matric.

He has been without work now for several years. As a consequence, he has been lured into a life of drug abuse and criminality. At the age of just twenty-five, he is unemployed. Worse than this, he is unemployable.

This is the tragic story of too many young South Africans. The hope and promise of 1994 has no meaning for them.

It is a fact that most young black South Africans continue to be denied access to opportunity, just as their parents were during apartheid.

This is what we must change if we are to succeed as a nation. As Democrats, we will work tirelessly to create a fairer society. 

A fair society is a more equal society. It is a society where every child, whether they are born in Soweto or Sandton, has the same chance of making a success of their lives.

A fair society is also a non-racial society. And I want to make it absolutely clear today that non-racialism does not mean being colour-blind. 

We cannot pretend that apartheid never happened. We cannot ignore the fact that apartheid was a system that defined us by the colour of our skin. 

It was a system that could put a pencil through your hair. A system that dictated where you could live, where you could work and who you could marry. 

These experiences shaped me, just like they shaped so many young black people of my generation. And that is why I simply don’t agree with those who say they don’t see colour. Because, if you don’t see that I’m black, then you don’t see me.

This doesn’t mean our skin colour must define us forever. The system of racial classification devised by Hendrik Verwoerd was evil and deplorable, and we cannot stay trapped in that way of thinking. 

We must triumph over the evil of apartheid by building a new bridge into a new future. We must not remain victims of our yesterday, we must believe in tomorrow. 
We can transcend race. But this can only happen if every South African acknowledges the injustices of apartheid; and it can only happen if we all recognise that the racial inequality of the past remains with us today.
And so we will stand firm on our commitment to implement policies that redress the legacy of the past. 
We will stay resolutely committed to a system of social security to protect people from extreme poverty.
Where we govern, we will continue to deliver high quality basic services such as water, electricity and sanitation.
We will focus on education because too many children still receive an inferior education, and we know that a good education is the foundation of a successful life. 
And, above all, we will push for measures to grow our economy and create jobs. 

Democrats, South Africans

Unemployment in South Africa stands at 36%. Of those who are unemployed, 66% are young people, just like my cousin. 

Democrats, we simply cannot go on like this. As a party we are quick to get angry about the sustained attack on our constitution and our institutions. But we must be equally angry at the insider-outsider economic policies that have trapped too many of our people in poverty for far too long.

We must structure the economy so that young people have opportunities to start small businesses, an economy where we leverage state owned enterprises as skills incubators by offering apprenticeships.  

We must move vigorously to roll out a youth wage subsidy that will encourage private enterprises to absorb young school leavers. This is essential so that they can access skills and knowledge to build successful careers. 

We need a job-creating labour regime where trade unions protect their members, but not at the expense of keeping unemployed people locked out of the economy.

On Friday I visited Nelson Mandela Metropolitan University here in Port Elizabeth. I met young people there who burn with ambition to create a better tomorrow for themselves. Like the students of Fort Hare, they are dreaming of a different future, and they are making a different choice.

They dream of a society where the children of domestic workers can go to university and emerge as teachers, lawyers and doctors. They want freedom that they can use. 

Freedom, fairness and opportunity. These are our values. 

They are the values that will guide us to victory because so many South Africans share them. 
These values will underscore the message of hope we will take to the nation in the coming years. 
We will show South Africa that, when Nelson Mandela died, his dream of a rainbow nation did not die with him. 
So let me quote the words of American writer Maya Angelou, who passed away shortly after our beloved Madiba.
She said:
“The thing to do, it seems to me, is to prepare yourself so you can be a rainbow in somebody else's cloud. Somebody who may not look like you. Who may not call God the same name you call God - if they call God at all. I may not dance your dances or speak your language. But be a blessing to somebody.” 

Democrats, we need to be a blessing to everybody.

We need to be able to connect with every South African who shares our values but does not yet vote for us.

We need to overcome racial, cultural, religious and economic barriers and build one nation, with one future. 

This was the journey that Tony Leon began in 1994. When he took over the DP, it was a tiny suburban party. But he managed to broaden the DA’s appeal to new voters, increasing the party’s support from 1.7% to 12% in just ten years.

When Helen Zille was elected just eight years ago, she promised to take this project to a whole level. It is worth recalling today what she said in her acceptance speech back in 2007:

“We must convince all South Africans that our party is truly a home for all the people. And to do that, we cannot merely tell them, we must show them.   We must not only welcome new members, but create opportunities for new leaders to emerge, so that our party looks and feels like the nation we want to lead.”

You just have to look around this hall to see that Helen achieved her objective. Her resolute commitment to diversify the party’s leadership, membership and support base was one of the reasons we were able to double our votes in her eight years as leader – from 1.9 million to just over 4 million.

Helen Zille. Siyabulela!

Democrats, the next part of the DA story still needs to be written. 
I want it to be the story of how the DA challenged for power at a national level and won.
I want it to be the story of a party that was victorious because it stayed true to its values.
I want it to be the story of how a non-racial party built a political home for all South Africans. 
‘n Samelewing waar jou toekoms nie bepaal word deur die kleur van jou vel nie.

Democrats, it is not going to be easy.
It will be difficult because our goal is to win support from voters of all races, at the very moment that racial mobilisation is on the rise. 
Those who mobilise on race have no interest in building our nation. Their goal is to break down the constitutional democracy that so many great South Africans painstakingly built.

As the legendary Sophiatown poet, Don Materra once wrote: 
Bulldozers have power.
They can take apart in a few minutes
all that has been built up over the years
and raised over generations
and generations of children
The power of destroying
the pain of being destroyed,
Dust ...

Democrats, we need to make sure that our message of hope is more powerful than their message of hate.
While they are tearing down statues, we will be building schools and creating jobs.
While they illegally invade land, we will be implementing successful land reform programmes.
While they trade on the divisions of the past, we will position the DA as the party of tomorrow. 
While they play on people’s fears, we will connect with voters on the basis of shared values.
We must defend the Constitution of the Republic at all costs.
We must ensure that everyone is equal before the law. 
We must continue to pursue our legal battles against the powerful and the corrupt.
So President Zuma, if you are watching, please note: we are still coming for you.
Make no mistake Mr President, you will have the day in court you have been asking for.

You see, Democrats, nobody is above the law. And, equally so, no political party has the divine right to rule this country.
So when we talk of a second transition, we refer to the process of political power shifting from one party to another peacefully through the ballot box.

Democrats, we can make historic gains in the local elections next year.
We will retain the City of Cape Town.
We can win power in Tshwane, our nation’s capital.
We can even win power in Johannesburg, our country’s economic heartland.
And, we can win power right here in Nelson Mandela Bay.

Democrats, the future is bright if we all work together as a team. And I know that we will emerge from this Congress strong and united. 

I am deeply humbled by the opportunity to serve as your leader. I will do my best for all of you. And I know that the entire leadership team elected today will do the same, as will our leaders in governments across South Africa. We will serve the people, not the other way around.

In closing, I would like to thank my incredible campaign team. Honourable Members, you ran a truly brilliant and positive campaign. You made history, and to you, I pay tribute.

And, finally, to my gorgeous wife, who has to put up with this crazy life I have chosen. Thank you for supporting me during tough times. And thank you for being a wonderful mother to our children KG and Daniel. You are a true champion. Together, let’s pursue the dream of a truly liberated South Africa.

Democrats, I want to leave you with one final thought.
When we leave Port Elizabeth today, every step we take will be one step closer to the Union Buildings. 
We must and we will win power in our lifetime. We will be the next government of this beautiful country.

Because change is coming! 

Morena Boloka Setchaba sa heso 
God seën Afrika 
Nkosi sikelel' iafrika
Let us live and strive for freedom, in South Africa our land.


Amandla!

Monday, 27 April 2015

South Africa: Inspiring new ways

Today we celebrate the anniversary of the birth of our country’s democracy. But it is not just another anniversary, it is our 21st anniversary. Of all the birthday’s the 21st is probably the most significant and as a person the 21 holds many meanings.
Our country has grown a lot and we have matured. We showed the world that we can indeed compete against the big boys and girls and we can stand bold on the podium with our gold medals, lift our winning trophy’s and host successful tournaments. Indeed South Africa: Inspiring new ways
Normally the 21 is a symbol of adulthood and having matured, and what an ironic moment for our country following xenophobic attacks the past few days. Commemorating the 21st anniversary of our democracy is an ideal opportunity to show our maturity, unite Africa and say #NoToXenophobia!


With our multi-ethnic society we are the 25th-largest country in the world by land area, and with close to 53 million people, we the world's 25th-most populous nation. Our beloved country is one of a few in Africa never to have had a coup d'état, with regular elections.

South Africa was the fifth country, the first (and only, as of January 2015) in Africa, the first in the southern hemisphere, the first republic, and the second outside Europe to legalise same-sex marriage.

Yes we have our challenges, and we not the perfect nation but South Africa’s pride is the motto in our Coat of Arms: Unity in Diversity.
Happy Birthday South Africa!

  • Today also marks 15 years since the current Coat of Arms of South Africa was introduced: ǃke e: ǀxarra ǁke meaning "Diverse People Unite"



Friday, 24 April 2015

21 Years demands overnight


The ongoing unrest in Mbekweni on the eve of Freedom Day is not how the local community and the residents of Drakenstein should commemorate 21 years of democracy. 

In order to deliver we need not only reconciliation but we have to redress the past. Unfortunately correcting 300 years of oppression by wanting 21 years demands overnight is a challenge and practically impossible. What should not be a challenge and be possible is working with all the parties in reaching a solution, within the legal framework.

Electrifying informal settlements is not a long term solution, nor is it a safe one. Issuing statements and not listening to the cries of the protesters will not dry those tears.

Damaging of public and private property should be condemned and it creates more problems than solutions. Funds that could have been spent on a better future for our children must now be spent to correct the wrongs of a few.


By “Celebrating the Beginning of the Third Decade of our Freedom through Accelerating Radical Economic Transformation” we will have to take hands as South Africans, admit our weaknesses and use our strengths for all our opportunities to make our democracy work.


Residents of Mbekweni have been protesting the past few days demanding all informal settlements are electrified. Some say a promise that was made to them. An IDP meeting was disrupted Wednesday evening and on Thursday evening a municipal building vandalised and the local train station set alight with burning tyres placed on the tracks.

Wednesday, 22 April 2015

Ja, ek is bruin en trots daarop


Binnekort vier ons Vryheidsdag, een van die sleutelgebeure vir ons demokrasie, toe Suid-Afrikaners – ongeag ras – hul kruisie vir ’n demokrasie kon trek in 1994.
Onlangse gesprekke, debatte en opinies oor ras dwing my egter om 21 jaar in ons demokrasie te sê, klassifiseer my asseblief as Suid-Afrikaner.
Sowat ’n jaar gelede het ek via Twitter ’n munisipaliteit gekontak oor ’n diensleweringskwessie. Die verantwoordelike departementshoof het binne sekondes reageer en kort daarna die premier van die Wes-Kaap. Ek is met ’n antwoord op my navraag voorsien en om verskoning gevra vir die ongerief.

Op my dankie reageer iemand: “Earl is wit omdat sy probleem opgelos word. Swart inwoners word uit hul huise gesit en wittes onmiddellik gehelp.” 
Hierop moes ek vra: hoekom is my ras belangrik?  Ek is ’n Suid-Afrikaner en ras moet nie ’n saak wees nie.

’n Vriend van my vertel onlangs hoe hy geoordeel word en die lelike kommentaar wat gemaak word omdat hy en sy meisie nie dieselfde ras is nie. My woorde aan hom was, liefde ken alles en verdra alles. Ongelukkig is hy nie die eerste en enigste van my vriende wat met iemand van ’n ander ras uitgaan en daaroor geoordeel word nie.

Ek verstaan en respekteer ons land se geskiedkundige agtergrond, maar voel ten spite hiervan en ons jong demokrasie, moet ras nie die eerste ding wees wat in ons kop opkom nie. Ek twyfel of in enige ander land jy gevra gaan word wat jou ras is, jy sal liefs jou nasionaliteit gevra word.

Tog is dit bietjie selfsugtig om te argumenteer dat ras nie saak maak en nie belangrik is nie. Ek het al menigmaal gehoor hoe mense sê ek was eers te swart en nou is ek te wit, sommige noem my hotnot en andere ’n confused ras. Ek is bruin en trots daarop.
Het jy al ooit daaroor gewonder, as jy nie jy was nie, wie sou jy wees?
Groot word was dalk nie maklik nie, maar die realiteit is dat die lewe nie maklik is nie.
Dood, ongelukke, uitdagings, siekte, geloof, seksuele oriëntasie en liefde is maar ’n paar dinge wat nie vir ras vra nie, maar gebeur.

So mense kan my boesman en hotnot noem, dit is deel van my erfenis. As dit nie deel van my Skepper se plan was nie, sou hy my sekerlik nie so geskape het nie.
Soms gaan ons deur die lewe soos om deur ’n donkerkamer met onsekerheid te loop, maar sodra die lig aangaan, voel ons selfversekerd.

Hoekom skaam wees oor wie jy is, as jy na Sy ewebeeld geskape is.
Alles in die wêreld het ’n label, moet ek ook een hê?

Nes dood en liefde, sal die rassekaart maar gedurig voorkom, om dit te oorbrug moet ons erken en trots wees op wie ons is – insluitende ons erfenis. Ons moet verby ons verskille kyk en strewe na eenheid deur ons diversiteit.


Ja, ek is ’n bruin en trots daarop, maar klassifiseer my as ’n Suid-Afrikaner, want ek is deel van die One Tribe waarvan Vicky Sampson sing as sy sê “we were meant to be as one, one heart, one soul, one tribe under heaven, we are one

  • Hierdie rubriek het oorspronklik op Donderdag 23 April 2015 in Paarl Post op bl.6 verskyn

Friday, 3 April 2015

The challenge is no match


Easter is about more than Easter eggs, pickle fish and hot cross buns, we all will enjoy – it’s a reminder for all, not just Christians that Jesus came to earth suffered and died on the cross for our sins. 
I commemorate Easter with John 16 v 16 – 33 with v 33 as reflection. 
Jesus Christ was arrested, stood trial, was condemned and crucified and soon his disciples would carry his message throughout the world. Jesus knew that they would be tested, tempted and followed, thus the final instruction, a warning and a promise.
If you read carefully you would notice Jesus told his disciples not that they would possibly cross trouble, he told them that they would encounter problems. They were hated and followed, some died because of what they believed.
Jesus told his disciples that they would suffer in the world, but despite this they should remain peaceful and keep faith.
Given the events the past week, it is important for us to note until Christ comes, Christians would always be in conflict with one another in this world.
Christians are unique with our type of loyalty, values, believes and lifestyles. We don’t compromise, and still every day enriches someone’s live, accepting Jesus as his creator.
Our actions as Christians don’t make us popular and we’ll also experience trouble; despite this we’ll have peace. Jesus tells us in the bible, he overcome it all for us.
Because we know and believe that our Lord overcome sin, death and all Satan’s temptations and attacks, we can look courage and prosperity in the eye to take on any challenge with a calm and powerful spirit.
As we celebrate Easter, we do so knowing there’s many challenges, but Christ comes and tell us no matter what your challenge, what ever is keeping you awake at night, what ever makes you doubt in him, whether its tomorrow’s bread money, the back pain that won’t go away, drugs that you don’t know how to stop, fear that you might be a pregnant and you only a teenager, or still looking for a job – have faith, believe – Christ has overcome it all...

Tuesday, 3 March 2015

Misreading questions?

I

On Monday March 2nd, 2015 there was a shortage of announcements at Bellville station. After engaging with commuters, I wrote the email below to senior management and the station management.

Evening

With Metrorail's inability to communicate proactively, I'm forwarding this email.
Apparently there are little to no announcements on when the next train to Muldersvlei would arrive and depart. There was one scheduled for 17:35 but no announcements on why it is delayed or when it would arrive.

Could you answer the following:
What is the interval time between announcements, in general?
What is the interval time between announcements, per line (e.g. Muldersvlei trains are made every 60 minutes)?

Then and there's possibly no policy on this:
- what is the prescribed time interval for announcements?
- what is the prescribed time interval for announcements when trains are delayed by ±15 minutes?

Look forward to a response

This morning I received the following email and then replied on it…
Sincere apologies for the delay in response. Unfortunately I was unable to respond as there were more serious matters requiring my attention. The delay in response was not intentional.

According to records on hand, announcements were made as early as from 13H15 from CMOCC, in informing customers of delays on the Northern line due to defective points at Bellville and defective track circuits at Eerste River and Kraaifontein.

We also have the automated railcom system which is set to announce every 15 minutes. However, yesterday the railcom as well as the PA system  was down at Bellville, which rendered it impossible to make announcements in the morning and a big portion of the afternoon. However, approximately 16h30, the technicians had managed to repair it. Regular announcements were then made.

I would really urge you to please approach us if you experience any problem at Bellville station. If I’m not in my office, you will find me at Platforms 4&9. Those are the platforms where we experience most of our challenges. Furthermore, I would like you to report any staff member who does not treat you with respect or is rude to you. This is the only way in which I will be able to appropriately deal with the staff member.
As a standard however, I always emphasize to staff to always focus on customer centricity.

Please feel free to contact me, if you are at the station and the staff member fails to assist you.

My response:
I doubt 7 other commuters who were standing on Bellville station (since 17:00) could be wrong and not have heard any announcements.

Also note you have not answered my specific questions, but given a response to my introduction.

Trains were delayed by 60+ minutes, but this was not announced and only @CapeTownTrains tweeted 40minutes - and even after sending them tweets to tell CMOCC to check their facts, I was just ignored.

I have said this before, and I'm glad the RM agreed with me - do not underestimate the commuter. I might not have studied rail, but with basic education I can read the delay and make the math. Why is it not possible for Metrorail's Operational Centre to have better communication with (1)drivers) and (2)stations.

I know you dealing with bad management and bad (no) planning of the past, but currently you contributing to bad management and bad planning (and PLEASE DO NOT MISQUOTE me! I'm not saying any manager is bad, I'm talking about the organisation - meaning Metrorail as a collective, because everyone is not playing the game along)

I then received this email:
If a staff member did not in any way assist you, please lay a formal complaint and the matter will be dealt with according to the company’s internal processes.

You must however bear in mind, that in any corrective action process, I must adhere to the audi alteram partem rule, affording the employee an opportunity to state his or her case. Your evidence will thus be crucial in such process, therefore my request to reduce your complaint into writing and availability to attend the internal process.

This will greatly assist us to correct any unacceptable behavior towards our customers.

The following was my response, before I received a call saying the manager will pursue legal action as I am attacking the manager’s character and in the email I’m saying the manager is incompentent (I’m still trying to find that part in the email)…

The issue is not staff member/s. The issue is announcements that were not made. Now have you not added the 16:30, I would have said thank you - but you creating loopholes for me to criticize.
You also failed to answer two very specific questions.
- What is the interval time between announcements, in general?
- What is the interval time between announcements, per line (e.g. Muldersvlei trains are made every 60 minutes)?

As said in my previous email, SEVEN commuters I was engaging with did not hear an announcement between 17:00 and 18:15 regarding Muldersvlei trains.

I am well aware of affording a staff member the opportunity to respond to a complaint against the staff member and in this case xxxxxxxxxxxxxxxxxxxxxxx a complaint would be against you for poor management on Monday March 2nd, 2015 by failing to ensure adequate communication to commuters. 
Besides no action ever taken against a manager of Metrorail, the above is a complaint I do not wish to log, as I believe an honest and straight-forward answer - yes there was a lack of communication and there are no guidelines on the interval time between announcements and we will apologize to commuters this afternoon every 30minutes from 16:30 to 19:00 - can solve this issue.